Si tienes problemas con NanoSlime o necesitas ayuda, estas en el lugar correcto.
Describe el problema, tu version de macOS y los pasos para reproducirlo. Respondemos en menos de 48 horas.
Solicita el borrado desde la app o envia un email a privacy@nanoslime.app. La cuenta se elimina tras 30 dias. Si inicias sesion antes, se cancela.
Verifica que usas el mismo email y contrasena que configuraste en la app. Si olvidaste tu contrasena, contacta soporte para restablecerla.
El progreso se sincroniza desde la app de macOS. Abre la app, asegurate de tener conexion a internet y espera unos segundos. Si persiste, contacta soporte.
Las compras se procesan a traves de Apple. Si la compra fue exitosa pero no se refleja en tu cuenta, cierra y reabre la app. Si persiste, contacta soporte con tu Apple ID.
Los reembolsos son gestionados por Apple. Puedes solicitarlo desde reportaproblem.apple.com.
Asegurate de tener macOS 14.0 o superior. Si el problema persiste, elimina la app, descargala de nuevo y contacta soporte con los detalles del error.
Solicita el borrado desde la app o envia un email a privacy@nanoslime.app desde el email asociado a tu cuenta. Los datos se eliminan tras 30 dias.
If you're having trouble with NanoSlime or need help, you're in the right place.
Describe the issue, your macOS version and steps to reproduce. We respond within 48 hours.
Request deletion from the app or email privacy@nanoslime.app. The account is deleted after 30 days. Logging in before that cancels it.
Make sure you're using the same email and password you set up in the app. If you forgot your password, contact support to reset it.
Progress syncs from the macOS app. Open the app, make sure you have an internet connection and wait a few seconds. If it persists, contact support.
Purchases are processed through Apple. If the purchase went through but isn't reflected in your account, close and reopen the app. If it persists, contact support with your Apple ID.
Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Make sure you have macOS 14.0 or later. If the issue persists, delete the app, re-download it and contact support with the error details.
Request deletion from the app or email privacy@nanoslime.app from the email linked to your account. Data is deleted after 30 days.